Privacy Policy

Effective Date:20 September 2026

Welcome to Liv.inn. This Privacy Policy explains how Liv.inn collects, uses, stores, and protects personal information when you visit our website, contact us, submit an enquiry, use our Digital Concierge, or request hotel services.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. About Liv.inn

Liv.inn is a hotel and accommodation property located at:

Plot No-31, Lane No-4, Infinity Greens Society, Near VTP Altair Phase-1, Gat No-1251, Upper Kharadi, Wagholi, Pune, Maharashtra - 412207, India.

Phone: 8007724646 WhatsApp: 8007724646 Email: help.livinn@gmail.com

Liv.inn provides accommodation and related guest services including housekeeping, room service, laundry, food service, and other hotel facilities.

2. Information We May Collect

Depending on how you use our website, we may collect information such as:

Guest name
Phone number
Email address, where provided
Service request details
Booking or enquiry information
Requested service
Preferred date and time
Room number or room identifier when using the Digital Concierge
Communications submitted through our website
Information necessary to respond to your enquiry or service request

We only request information that is reasonably relevant to the service or purpose for which it is collected.

3. How We Use Your Information

We may use the information you provide to:

Respond to enquiries.
Process accommodation-related enquiries or bookings.
Process Digital Concierge service requests.
Provide housekeeping, room service, food, laundry, maintenance or other requested services.
Contact you regarding your enquiry or service request.
Provide customer support.
Maintain records of enquiries and service requests.
Improve our website and guest services.
Meet applicable legal, regulatory, accounting or record-keeping requirements.

4. Digital Concierge and Room Information

Liv.inn may provide a QR-based Digital Concierge for guests.

When a guest accesses the Digital Concierge through a room-specific QR code, the system may identify the associated room or room identifier so that service requests can be associated with the appropriate room.

Guests should not share room-specific QR codes or access links with unauthorized persons.

Liv.inn may share relevant information only where reasonably necessary to provide services, operate the website, respond to requests, or comply with legal obligations.

Information may be shared with:

Authorized Liv.inn staff.
Service personnel responsible for fulfilling a guest request.
Technology or communication service providers used to operate website functionality.
Payment providers, if payment services are introduced.
Government authorities or other parties where disclosure is required by applicable law.

Liv.inn does not intend to sell personal information to third parties.

6. Data Security

Liv.inn takes reasonable measures to protect information submitted through the website against unauthorized access, misuse, alteration, disclosure or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

Liv.inn may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and protecting the legitimate interests of the hotel.

When information is no longer reasonably required and there is no legal or legitimate reason to retain it, it may be deleted or securely disposed of.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies where required for website functionality, analytics, security or service improvement.

Where applicable, information about such technologies and their purposes will be provided to users.

9. Third-Party Websites

Our website may contain links to third-party services such as Google Maps, Google Reviews, social-media platforms or other external websites.

These third-party websites operate under their own privacy policies and terms. Liv.inn is not responsible for the privacy practices of external websites.

10. Guest Privacy Requests

If you have a question, concern, or request relating to your personal information or this Privacy Policy, you may contact Liv.inn using the contact details below.

Email: help.livinn@gmail.com Phone/WhatsApp: 8007724646

We will consider and respond to requests in accordance with applicable law.

11. Childrens Information

Guests and users should provide personal information only where they are authorized to do so.

Where information relating to a child is required for a legitimate hotel service or legal requirement, it should be provided by or with the involvement of the appropriate parent or lawful guardian, as applicable.

12. Changes to This Privacy Policy

Liv.inn may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, or applicable legal requirements.

The updated version will be published on this page with an updated effective date.

13. Contact Us

For privacy-related questions or concerns:

Liv.inn Plot No-31, Lane No-4, Infinity Greens Society, Near VTP Altair Phase-1, Gat No-1251, Upper Kharadi, Wagholi, Pune, Maharashtra - 412207, India